Contact Us

For answers to common questions, check out our FAQs first. You’ll find helpful information about tickets, memberships, sessions and more. just click the FAQs button on the right. If you still need a hand after that, feel free to get in touch and we’ll be happy to help.

You can now cancel your and credit your tickets directly via our website up to 2 hours before your session time.

Log in to your account
Head to “My Orders” and select your session and click “Cancel & Request Refund” to credit your tickets for a future visit.

Booked as a guest?
If you don’t have an account yet, you can easily create one to manage your booking:

Open your booking confirmation email
- Click “Manage Orders”
- Select “Sign Up”
- Choose “New Customer” and follow the prompts making sure to use the email you used to book the tickets.
- Once set up and logged in, you’ll be able to access your booking and manage it, including cancelling your tickets for a credit.

If you’re unable to make the change online yourself, we’ll always do our best to help. Please contact us at least 24 hours before the session via email.